API Development Tools and Platforms for Hybrid Cloud
Led UX research to implement design thinking research methods for IBM’s API platform ‘API Connect’ and to deliver essential research insights that provide design guidance on SW developers migration to using RESTful APIs in the rapid growing new API ecosystem.
2015 - 2016. World Ventures: Senior Data Scientist
Psychographic Modeling of Travel Behavior
Informing corporate decisions by using network science (network models & graph theory) to create predictive models of user travel behavior using R, RStudio, Shiny and Rmarkdown.
2014 - 15. FirstRain, Inc.: Senior User Experience Architect
Personalized Business Analytics Platform
Designed the product experience: understood the user - how they worked and thought; created design requirements and design experiences; defined the best way to turn user needs and desires into the most engaging experiences.
2013. Intel Labs: User Experience Researcher / Human Factors Engineer
Pocket Avatars – Video Messaging app for Android & iOS
Led user research to determine viability and design direction for Pocket avatars, an iOS and Android app to create 15 second messages that captures facial expressions in an avatar.
Utilized qualitative and quantitative methods to collect and report on data from hundreds of users in the US and China during development trials.
2011-13, 2010-11, 2006-07. Cisco Systems: User Experience Researcher, Information Architect, and Designer
Lead User Experience Designer, Ease of Doing Business Initiative for Cisco Product Licensing
Redesigned customer UI experience for web and mobile access to Cisco's web-based self-service tool to register and manage product licenses. Reduced customer dependence on support calls, increased usage, increased the number of license management tasks, and provided online access to license information.
Led complete redesign of UI experience for Cisco's Global Operations Support Tool for handling all customers' product licensing issues. Decreased support call times by delivering efficient access to more relevant information.
Led redesign of the Video and Technology group’s product tool used to enable use of all cable set top boxes.
Cisco Internal Support Remedy Tool
Evaluated the navigational structure, interaction behavior, and content during a usability performance evaluation, involving accessing and using the Cisco internal support tools with a special focus on the Support Remedy tool. Provided mockups and detailed redesign recommendations.
Online Technical Support UI
Evaluated the navigational structure, interaction behavior, and content of Cisco’s Technical Support and Documentation website. Provided mockups and detailed redesign recommendations.
2010. Parasoft: Use Experience Designer, Information Archtect
Concerto Project Mgmt Web App
Iteratively work with customers to re-design and prototype the Concerto UI layout and interactions and create a Concerto Interface detailed design specification.
2007, 2010. NETGEAR (Oak Hill): Human Factors & Usability Designer
Router UI design and Evaluation
Lead Usability UI Design and Testing effort for Netgear Home and Small Business customers Routers and Internet Services. Evaluate and Re-Design the user interactions, content, UI.
Network Device Firmware Update Utility
Designed the interface for Netgear Home and Small Business customers to automatically download and update Router and Adapter firmware. Designed the functional demo, templates, interaction style, content, look and feel and stylesheets (css) using HTML, Viso and Paint. Created the specifications document for the developers.
1994 – 2011. Hewlett-Packard: Human Factors Designer & Usability Engineer
Global Usability Evaluation Process
Co-Lead effort to develop and implement a quick and cost-effective method for remote usability evaluations in which all parties and systems are remotely distributed around the US and the world.
HPUX, Linux, & Windows Server Mgmt Web Tools
Test and re-design of Web-based datacenter deployment and management applications and tools for Dynamic, real-time Server administration.
HPUX 11i V3 and V2 OS Releases: Directed usability efforts to test and redesign a wide range of tools to manage HPUX servers in the full range medium to high-end dynamic server environments.
High end Server (SuperDome): Developed, conducted and reported usability evaluation of HP’s new High End Server SuperDome hardware and Management tools. Created the design recommendations and worked with design teams to implement recommendations.
Itanium Server: Developed, conducted and reported usability evaluation of HP’s new Mid-Range Server hardware and Management tools. Created the design recommendations and worked with design teams to implement recommendations.
HP-UX OS update: Developed, conducted and reported multiple evaluations of HP’s new HP-UX OS update tools and processes. Created the design recommendations and worked with design teams to implement recommendations. Created and evaluated the 2nd usability test to evaluate development progress.
Workstation and Server Management Work Flows and Task Analyses: Developed, conducted and reported on focus groups investigating how HP’s customers use workstation and server management Tools across HP Divisions and Competing Vendors.
Defining Usability for Highly Available Servers: Contextual inquiry, interaction analysis, program analysis, user profiles and task analysis to generate user-centered design requirements for customers to install, field integrate and maintain clusters of servers to meet highly available and continuous operation business needs.
HP NED Non-stop & Linux Server Management:Usability design and evaluation to integrate new management tools for HP Non-Stop Servers with Linux Server.
Defining HPUX Server Usability for 2005: Responsible for the user-centered design solutions for the next generation of mid-range servers. Combined contextual inquiry, interaction analysis, focus groups, prototyping, interviews, market planning, program analysis, and user needs and task analysis to generate user-centered design requirements.
HP Virtual Computing Mgmt
Research for Virtual Machine Management Tools: Designed and conducted local& remote focus groups and usability evaluations of virtual partition Web and command line Management applications. Prototyped design recommendations.
HP Printer Mgmt Web GUI
Web User Interface Style Guide for web-enabled printing and imaging management: Led effort to create and implement an HP wide standard user interface style guide by applying user centered methods to re-architect the information structure and content, re-design the user interface layout, and revamp existing standards and style guide.
HP Switch, Wireless Device Mgmt and Network Data Center Web GUI
Led effort to create and implement the usability design standards for the next generation of ProCurve switch Products. Re-architected front panel layout and behavior, codified existing standards and developed new standards.
Created Usability Design Requirements for next generation Web-based GUI for Enterprise Device Management and ProCurve Datacenter Management tool.
Created Mobility Manager Usability Design Guidelines and Requirements.
HP NT Server and Rack HW Supportability
Conducted comparative review, focus groups and usability tests of supportability designs for HP, Dell, Compaq and IBM NT server hardware support and software management tools.
Rack Solutions: Developed, conducted and reported usability evaluation of hardware support for HP’s new racking solutions for HP and competing computing systems. Created the design recommendations and worked with design teams to implement recommendations.
HW UI and Enclosure designs for HPUX mass storage devices, Fiber Channel Mux, SureStore DAT drives
Conducted hardware interface analysis of a 3rd party FC hub built for HP by Gadzoox.
Applied desks reviews, heuristic analysis, and formal usability testing to evaluate a new Web interface to remotely manage UNIX devices.
Conducted contextual inquiries of DAT drive use, then designed, conducted, analyzed a formal usability test to generate hardcopy and video re-design recommendations for the interface and CD-ROM documentation.
Conducted a desk review of the serial interface for Fibre Channel Hub management.
Applied desks reviews, heuristic analysis and Human Factors Design Standards to provide interface re- design recommendations during development.
HP 9000 & 3000 Workstations
Prototyped interfaces, and conducted all phases of data collection. Conducted project needs, task, function and procedures analyses for operating systems. Defined customer segments, requirements, profiles and interface design specifications. Developed user's manuals. Conducted usability tests of interfaces, hardware installation and upgrades.
HP OpenView Internet Usage Manager Web Tool
Provide usability design and customer testing of a new Web GUI based Operations Console for monitoring internet and call traffic for Major Telecomm Companies.
HP Software Installation Tools
Universal Product Installer: Research and re-design a new UI to provide a single, universal product installation experience for all OS types for all of HP’s software products.
HP Online Software Support Tools
HP Online Call Management and Remote Support web tools: Research market, needs and task analysis, requirements specifications, re-design prototypes to decrease call and response time and training for HPs’ product support call center.
HP Business Process Outsourcing Web Tool
HP BPO - Business Process Outsourcing: Designed and prototyped the web site and created the style guide to standardize HP’s Business Outsourcing. (This is HP’s primary customer facing site to HP's business process expertise, which can help them build leaner, more Adaptive Enterprises by outsourcing non-core activities)
HP Procurement Mgmt Web Tool
HP & B2E Web Application Procurement Tool for RFI & RFP: Research, re-architect information and re-design UI, and revamp process’ to update how HP manages procurement.
HP Domain Intranet Web Mgmt Tool
Used contextual inquiry, interaction analysis, and interview methods to prototype; design using HTML and Emacs ; tested with online usability walkthroughs and inspections.
Software Defect Reporting Web Tool
Applied interface desk reviews with a web usability inspection & testing technique to provide interface re- design recommendations during development.
Customer-Interaction Web Site
Designed Information Architecture and UI, and built HP’s Customer Interaction Web Site used to record and display information from interviews, surveys, contextual inquiry and site reports.
Enterprise Systems Storage Division Web Site
Applied desks reviews and heuristic analysis to provide interface re- design recommendations during development.
Employee Engineering Services Web Site
Applied interface desk reviews with a web usability inspection & testing technique to provide interface re- design recommendations during development.
Photo.hp Web Site
Combined 3 focus groups with an extensive formal usability test, a desk review and heuristic analysis to generate re-design solutions for HP’s web site that provides internet photo sharing.
Curriculum and Course Planning Web Site
Designed, tested and re-designed a Web-Site and Browser Interface to HP's new employee Curriculum Planning and Course Registration web site. Provided user-centered design leadership, focus groups, interface analysis, paper prototyping, desk reviews, interface inspections and formal usability tests for the user and site maintainer.
Online Information Service Web Site
Tested and aided re-design of the presentation, navigation, and content of a U.S. wide daily information service that enables HP employee's to quickly browse current and past events and follow-up with in depth articles.
Market Intelligence Service Web site
Designed, tested and re-designed a Web-browser interface to HP's market research databases using desk reviews, interaction analysis, customer interviews, paper prototyping and a formal usability test.
Employee Information Mgmt System Web Site
Designed a Web-browser interface to HP's bay area personnel services using a combination of paper and HTML mockups with an online usability walkthrough and formal usability inspection.
Online Debugger Tutorials Web Site
Designed and tested a frames based Web-browser interface to the online tutorial for kernel debuggers using a combination of paper and HTML mockups with modified inspections that combine online testing with inspection meetings.
Diagnostic Tools for Clustered Servers
Conducted a formal usability test using paper prototypes of ASCII and Motif interfaces to a suite of tools that enable HP field and response Engineers and Customers to troubleshoot clustered servers.
Network Scanner LCD GUI
Designed, conducted, analyzed formal usability test of HP’s newest release of their Network Scanner Product line.
HP Sale's Applications GUI
Competitive evaluation & redesign of 2 interfaces for HP Channel Partners.
2003. Trend Micro: User Research and Design, Usability Engineer
Server Anti-Virus & Spam Tools
Developed, conducted and reported on new user interface designs for integrating anti-virus and anti-spam functionality for small-business server environments.
2000. PhotoLoft.com: UI Designer
Photoloft web site
Applied user centered methods to Architect the information structure and content, mockup new design layout and site behavior.
2000. WorkScape & LUTRIS Technologies: User Experience Research and Designer
Employee Management Portal & Web Application
Applied user centered methods to architect the information structure and content, design and mockup the user interface layout.
1999 – 2000. iEngineer.com: User Experience Research and Designer
Mechanical Engineering Collaboration Tool
Mechanical Engineering Internet Portal and Collaboration Tool. Architected information structure and content, designed the user interface, wrote functional requirements and use cases, developed and implemented usability test plans.
1998 - 199. Kaiser-Permanente: User Experience Researcher and Usability Engineer
Referral Order Management System (ROMS) Web App
Provided user centered analysis, design and testing of a web-browser based physicians Referral Management tool. Combined contextual inquiry, interaction analysis, interviews, and user needs and task analysis to conduct a heuristic analysis and a formal usability test. Generated user-centered design requirements and mockups from the results.
Population Care Registry& Referral Order Management System
Population Care Registry (PCR) GUI: Research, design and testing of a Windows NT based Population Care Management tool. Combined contextual inquiry, interaction analysis, interviews, and user needs and task analysis to conduct informal paper and pencil remote usability test.
1998. Lumina Decision Systems (Ask Jeeves, Inc.): User Interaction Designer
Personal Decision Expert
Conducted a Heuristic Review of a web decision support system to help users find desired internets items based on a complex evaluation of personal decision criteria.
1998. Bay Networks: User Experience Research, Interaction Designer, Information Architect
Network Switch Mgmt Embedded Web UI
Embedded Web Interface for Network Switch Management: Designed and evaluated the navigational structure, interaction behavior and Information Architecture for a web browser interface to manage network switches.
1997. Extensity, Inc: User Interaction Designer
Corporate Expense Reporting Software
Applied desks reviews with heuristic analysis and user-centered task analysis to generate a PowerPoint presentation of interface re-design recommendations for the next generation architecture and interface design.
1995. Interface Technologies Corp: Human Factors Engineer
Defined requirements for a virtual reality simulation interface.
1995. Intuit: User Experience Researcher and Usability Engineer
Quicken vs Microsoft Money comparative test
Designed, conducted and analyzed competitive usability test.
1998. Seagull Technology: Human Factors Engineer / Programmer
Moving Map Display
Developed Object Oriented SW design of a general aviation map display for a NASA SBIR.
1994 – 1995. Symantec Corp. User Experience Researcher and Usability Engineer
DiskLock Personal &Administrator
Conducted usability tests of a Mac and a PC security administrator and personal security product.
1992 – 1994. Boeing: Human Factors Analyst and Interaction Designer
Advanced Avionics Design
Evaluated Designs for advanced avionics' interfaces and cockpits.
1993. City of Richmond: Human Factors Analyst
Richmond 911 project
Analyzed human-computer interaction for command and control stations.
1987. Martin Marietta: Human Engineer & MANPRINT Debriefer
Apache & OH-58D Army Aviation Scout Test II
U.S. Army’s Weapons Testing Center, Ft. Hunter-Liggett, CA: Operationally field tested and evaluated advanced designs of avionics interfaces and cockpit layouts.
1989 – 1994. NASA-Ames (Sterling Software): Human Factors/Research Specialist IV
Midas (Army-NASA CASE project)
Computational Human Engineering Branch (MIDAS - Man-Machine Interface Design and Analysis System): Prototyped interfaces using Lisp Dynamic Windows and CLOS. Programmed simulations in Lisp and CLOS of human performance models. Analyzed human-machine interaction and developed simulation models, workload models, and decision aids. Editor for software detailed design documents.
Project manager to coordinate software development projects between government and industry.
Cognitive Workload Assessment
Developed a computational workload rating scale models
1984 – 1987. NASA Ames (San Jose State Foundation): Human Factors Engineer & User Research Assistant
Developed internationally acclaimed subjective and objective multi-dimensional rating scale.
Statistically modeled human information processing, workload and performance.
Infrared Imagery Interpretation
Researched infrared image interpretation for training assessment.
Space station orbital refueling system
Prototyped interface based on task and procedure analyses.